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FAQ

Find answers to the most commonly asked questions about our luxury accommodation.  If you do not find the answers you're looking for please contact us for further assistance or alternatively read our full terms and conditions.

Do I have to pay a deposit or make full payment when booking?

To reserve accommodation we require 30% of the total rent due as a deposit.  This deposit secures the accommodation at the time of booking for the length of time required.  The deposit is not refundable in any circumstance.  The total charge for the accommodation must be paid no later than 14 days prior to your arrival unless otherwise agreed in writing.  For bookings made within 15 days of arrival, full payment by cleared funds, is required at the time of booking. Should payment not reach Elite Serviced Apartments within the required time stated we reserve the right to cancel any booking made and any deposit paid will be forfeit.

What time can I check in and out?

Elite Serviced Apartments operates a meet and greet policy.  Prior to the check in date the client will be contacted, whereby a suitable time will be agreed to meet at the apartment in order that keys may be issued and the client familiarised with the apartment. Guests can check in to their apartment from 4pm on the day of arrival and check out is by 10am on the day of departure.  All additional hours will be charged as one additional night unless otherwise agreed.

How can I make payment for my booking?

Elite Serviced Apartments offer guests a wide variety of payment methods including bank transfer, credit/debit card and payment via PayPal.  Please note that there is an additional 3% charge for booking with a credit card or via PayPal. A deposit will be required unless the booking is made and paid for by a company.

What is the cancellation policy?

All cancellations must be confirmed in writing.  Any refund of charges is made subject to the apartment being re-let.  Depending on the reasons for your cancellation you may be able to reclaim cancellation charges from your insurance company if you have taken out travel insurance.  We recommend that clients purchase adequate travel insurance.

How often are the apartments serviced?

We offer a weekly housekeeping service to ensure all properties are cleaned thoroughly and remain in prestigious condition.  Housekeeping will also provide fresh towels as well as bed linen.

Is smoking permitted in the apartments?

Elite Serviced Apartments has a strict no smoking policy for guests whilst situated within the accommodation.  Guests are kindly requested to smoke outside of the properties.