All guests/companies are required to adhere to the following terms and conditions and will be contractually bound once a booking has been made with Elite Serviced Apartments Ltd.
1. Booking Confirmation
To reserve accommodation with Elite Serviced Apartments we require 30% of the total rent due as a deposit. This deposit secures the accommodation at the time of booking for the length of time required. The deposit is not refundable in any circumstance. The total charge for the accommodation must be paid no later than 14 days prior to your arrival unless otherwise agreed in writing.
For bookings made within 15 days of arrival, full payment by cleared funds, is required at the time of booking.
Should payment not reach Elite Serviced Apartments within the required time stated we reserve the right to cancel any booking made and any deposit paid will be forfeit.
Failure to pay in accordance with the agreed terms of payment may result in suspension of accommodation. Elite Serviced Apartments reserve the right to charge interest on overdue accounts. A booking is not confirmed until Elite Serviced Apartments acknowledge either the deposit or payment in full has been made.
2. Method of Payment
Elite Serviced Apartments accept the following methods of payment -
- Bank transfer: Pounds sterling
- *Credit/debit card: Visa, MasterCard, Switch, Delta, Electron
- Company cheque
*Please note that Elite Serviced Apartments will charge an additional 3% for booking with a credit card. There is no additional charge for debit cards.
3. Booking Extensions
7 days notice of intention to extend your stay is required. Failure to do so may result in your apartment being re-let. Whilst every effort will be made to accommodate you, extensions of current bookings are subject to availability and rate change.
Where notice of intention to extend your stay has been given, Elite Serviced Apartments requires payment in full of the amount due for this extension, prior to the original date of departure.
Although accommodation and location are confirmed in advance, the exact apartment cannot be guaranteed prior to arrival. You will only have the right to occupy the accommodation for the time specified. You are only granted a license to occupy the accommodation and this agreement gives you no other rights either express or implied to the accommodation.
In the event that the property is rendered uninhabitable by fire, flood or any other risk for which Elite Serviced Apartments Ltd is insured, other than damage that has been caused by the act or omission of the guest or the guest’s visitors, Elite Serviced Apartments Ltd will provide equivalent alternative accommodation or return the full value of any payments made for any period during which the property may have been rendered uninhabitable.
Only the individuals named at the time of booking may occupy the apartment. With the prior agreement of Elite Serviced Apartments additional guests may be accommodated at an increased nightly rate. The apartments are not to be used for any social gathering or event that exceeds more than four people.
6. Arrivals and Departures
Elite Serviced Apartments operates a meet and greet policy. Prior to the check-in date the client will be contacted, whereby a suitable time will be agreed to meet at the apartment in order that keys may be issued and the client familiarised with the apartment.
Guests can check-in to their apartment from 4pm on the day of arrival. On arrival you will be asked to check the accommodation and complete a form relating to the condition of the accommodation. Check out is by 10am on the day of departure. All additional hours will be charged as one additional night unless otherwise agreed.
Elite Serviced Apartments will require valid credit or debit card details to be given in order that any further charges levied in accordance with clause 11 may be collected. By booking with us and leaving such details you authorise Elite Serviced Apartments to deduct any such sums from the card details given.
7. Booking Alterations
If you wish to alter your booking Elite Serviced Apartments will make every effort to meet your requirements. You will, however, be obliged to pay any additional expenses incurred as a result of the alteration. In addition, Elite Serviced Apartments may charge, at its discretion, an amendment fee of £50 to cover the necessary administrative costs incurred.
All cancellations must be confirmed in writing. Any refund of charges is made subject to the apartment being re-let.
Depending on the reasons for your cancellation you may be able to reclaim cancellation charges from your insurance company if you have taken out travel insurance. We recommend that clients purchase adequate travel insurance.
9. Early Departures
In the event that a guest needs to check out prior to the agreed departure date Elite Serviced Apartments will make every effort to obtain a refund of accommodation charges for the remainder of the stay. However, any refund will be subject to the apartment being re-let and will be subject to a cancellation charge of £50.
10. Inventory/Property Care
Valid credit/debit card details of a nominated guest staying in the accommodation are required to cover breakages and damages in the apartment. Elite Serviced Apartments reserves the right to deduct from that card all amounts chargeable in accordance with clause 11. In the event that payment is declined, for any reason, or no card details are provided, Elite Serviced Apartments reserves the right to charge the company or individual who made the booking at the address provided.
11. Additional Charges
Internet: Elite Serviced Apartments will make every effort to ensure that the service is available at all times. If there is a fault which is deemed by Elite Serviced Apartments to be associated with the user’s hardware or software, no support will be available. Internet usage is capped at 15 GB per month from the 8th of the month to the 7th of the following month. A fair usage policy applies at all times.
Additional chargeable services: Provided at the individual apartment location. The cost of any such services is payable directly to the service provider.
Cleaning: Elite Serviced Apartments expects the apartments to be left in a reasonable state on departure. If, at Elite Serviced Apartments discretion, additional cleaning is required on departure, the cost of this cleaning will be levied as an additional charge.
Damages: Damages to the apartment must be paid in full by the guest. In the event of any breakages, damage or extra cleaning required after the guest vacates, Elite Serviced Apartments will notify the booker and/or guest, providing a detailed breakdown of the issues and the cost of rectifying them. Where possible photographic evidence will also be supplied. It is not permitted for any guest to move furnishings in/or between apartments.
Inventories and condition reports can be provided at the beginning and end of the accommodation period if required.
Keys: Elite Serviced Apartments will issue the guest with a set of keys for the apartment (e.g. 2 guests staying in a 2 bedroom apartment will be allocated 2 sets of keys). However, if the issued keys are not returned on departure a charge of £25 will be made to the booker or guest. If between the hours of 10pm and 8am a guest locks themselves out of the property and requires assistance to re-enter the property, Elite Serviced Apartments reserve the right to charge £25 call out charge in addition to the charge for lost keys.
Call Outs: If the emergency call out number is used to call out Elite Serviced Apartments staff between the hours of 10pm and 8am for any purpose other than an emergency, Elite Serviced Apartments reserve the right to charge the booker or guest a call out fee of £25.
12. Lost Property
Any items left in the apartment will be kept for 1 month after the departure date. After that date Elite Serviced Apartments reserve the right to dispose of the property as it sees fit.
All rates quoted are based on the rates prevailing at the time that a booking is confirmed. Once a booking has been confirmed Elite Serviced Apartments will not change the rate quoted unless you change the booking. Rates are subject to change without notice and may vary for currency exchange movements where applicable between UK and overseas locations.
Elite Serviced Apartments cannot be held responsible in any way for loss/damage to contents, furniture, fittings or any personal belongings at the apartment locations. Nor can Elite Serviced Apartments be held liable for the acts or defaults caused by third parties. You are advised to ensure your own insurance policies cover loss or damage to personal property during your stay. Guests are advised to take out adequate travel and personal insurance. Elite Serviced Apartments carries out regular risk assessments in accordance with Health and Safety at Work regulations.
Nothing in this agreement seeks to exclude liability for death and personal injury or any other liability not excludable under the laws of England and Wales.
15. Servicing and Access to Properties
We request that you leave the apartment tidy on servicing days and also when vacating the property. In addition to the weekly housekeeping service Elite Serviced Apartments on occasion may need to access the property in which you are staying. Elite Serviced Apartments reserve the right to gain access to all properties at all times. We will, wherever possible, endeavour to give guests as much notice as possible prior to entering the apartment.
16. Pets and Smoking
No pets or smoking are allowed in the apartments.
Elite Serviced Apartments makes every effort to ensure their guests have an enjoyable stay. In the event that you are not entirely satisfied with the service offered, you should notify Elite Serviced Apartments as soon as possible.
Elite Serviced Apartments cannot be held responsible for any failure or interruption of services to the apartment, including electricity and water or any damage, disruption or noise caused as a result of repair works being carried out in another part of the property or development.
19. Entire Agreement
This agreement shall be governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the English Courts. This agreement supersedes all previous communications, agreements or other arrangements written or oral.
It is expressly agreed that no variation of this agreement shall be affective unless in writing and signed by a duly authorised signatory of both parties.